Privacy Policy

1. Introduction

PID AI Chat ("we", "our", or "us") is a WhatsApp automation platform operated by Portugal Immigration Diaries. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at app.portugalimmigrationdiaries.com and any related services.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, phone number, and business details provided during registration.
• WhatsApp Business Data: API credentials, phone number IDs, business account IDs, and webhook configurations you provide to connect your WhatsApp Business account.
• Message Data: Content of messages sent and received through the platform, including text, media, and metadata such as timestamps and delivery status.
• Contact Data: Customer contact information including phone numbers, names, and any custom labels or tags you assign within the CRM.
• Usage Data: Log data, IP addresses, browser type, pages visited, feature usage patterns, and interaction data with our platform.
• Payment Information: Billing details processed through our third-party payment providers. We do not store complete payment card details on our servers.

3. How We Use Your Information

• To provide, operate, and maintain the PID AI Chat platform and its features.
• To process and deliver WhatsApp messages on your behalf via the WhatsApp Business API.
• To manage your account, subscriptions, and billing.
• To provide customer support and respond to your inquiries.
• To improve and personalize our services based on usage analytics.
• To send administrative communications about your account or the service.
• To comply with legal obligations and enforce our terms of service.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information in the following circumstances:

• Meta / WhatsApp: Message data is transmitted through Meta's WhatsApp Business API as required to deliver your messages.
• Service Providers: We use third-party services for hosting, analytics, and payment processing who may access data solely to perform services on our behalf.
• Legal Requirements: We may disclose data if required by law, subpoena, or government request.

5. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure server infrastructure, access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for data processing.
• Request data portability.
• Object to certain processing activities.

To exercise these rights, please contact us at pt.immigrationdiaries@gmail.com.

7. Cookies

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand platform usage. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date. Continued use of the platform constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: